The trivago Awards 2018: This Year’s Top-Rated Hotels in the US

The chance to show the world how much you excel in hospitality has arrived. Based entirely on guest reviews, trivago reveals the hotels that travellers all around the world consider to be the very best — the winners of the trivago Awards 2018.

The trivago Awards give hoteliers the chance to receive recognition for their hard work and dedication to providing outstanding customer service, and to highlight and publicise this achievement to a world of travellers.

Johannes Thomas, Managing Director at trivago N.V., said: As an independent source of hotel information with data on over 175 million guest reviews, we are well-positioned to identify the top-rated hotels that excel at delivering exceptional guest experiences. The trivago Awards give us the chance to recognise and honour the hard-working hoteliers behind these exemplary hotels, and we are thrilled to do so again this year.”

All winning hotels receive exclusive award-indicators (certificates to put on display, widgets for their websites and social media pages, and more) that can increase their visibility and guest appeal online and offline. And the single top hotel in each category also gets to take home a coveted trivago Awards trophy along with a winner’s badge for their hotel profile.

We applaud all the winning hotels for offering top-notch, top-rated guest experiences.

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Read on and check out who the national winners in the US are.

The top-rated hotels with the best value for money

This year, the hotel with the best value for money in the US is Hotel California in Palm Springs, California.

The poolside setting at Hotel California in Palm Springs

Nestled along the base of the San Jacinto Mountains and surrounded by lush desert, Hotel California is all about relaxing, putting your feet up and enjoying a vacation escape. This place is ideal for guests looking for a relaxing oasis without a care in the world.

On receiving the award, owner and operator Larry Stearns said: “Our guests rate us so well time and time again, and year after year. Definitely, keep coming back from around the world. Welcoming, attentive, generous, lively, devoted. It’s managed to hold on too much of the old school charm that has fallen by the wayside in today’s hospitality scene. Winning trivago Award means we are doing our job and what we love well. We do not do what we do for recognition by our immediate organisation, however being recognised by your peers in travel profession across an entire region would be extraordinary moment. Award-winning business, we feel proud our guest call Home. Awards are a great chance to thank and celebrate our employees alongside the business. Our business family wouldn’t be winning that award without them.“

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Value for Money in the US:

Table showing the best value for money accommodations in the US

The top-rated 3-star hotels

This year, the number one 3-star hotel in the US is Amish View Inn & Suites in Bird in Hand, Pennsylvania.

A suite at Amish View Inn & Suites in Bird in Hand

Situated in a spectacular rural setting, Amish View Inn & Suites has travellers extoling its attentive staff and excellent buffet-style breakfast. Not to forget, the farm tours and horse rides are just one mile away. Together with views from the cozy designed rooms, guests get a perfect taste of the Dutch Country farmland.

General Manager Jennifer L. Buchter said: This award is extremely special to receive, because it represents the feedback of so many guests from a wide range of booking channels. To know that our guests are rating their experiences at Amish View Inn so highly is so very validating to our team. We attribute this award to our amazing and dedicated staff. Our team is friendly, accommodating, and takes great pride in the quality of work that they do.  We would be nothing without them.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 3-Star Hotels in the US:

images showing best 3-star hotels in the US

The top-rated 4-star hotels

This year, the number one 4-star hotel in the US is French Quarter Inn in Charleston, South Carolina.

The reception and lobby at French Quarter Inn in Charleston

This intimate boutique hotel aims to make every traveller feel at home. Guests are pampered with such unexpected delights as their seven pillow menu and evening turndown service with a Charleston treat.

General manager, Carlo Carroccia, had this to say about providing great service and being an award-winning hotel: “At the French Quarter Inn, we aim to exceed guest expectations by providing authentic southern hospitality and a ‘home away from home’ atmosphere. Winning the trivago Award is an incredible honour to our staff who are genuinely invested in developing and maintaining meaningful relationships with guests. The greatest compliment is a guest returning to stay at the hotel, and our staff is experienced in proactively addressing individual needs and preferences creating a lasting impression that keeps guests coming back to the French Quarter Inn.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 4-Star Hotels in the US:

image showing best 4-star hotels in the US

The top-rated 5-star hotels                                                     

Just like last year, the number one 5-star hotel in the US is The Langham Chicago, Illinois.

An elegant lounge with grand piano and bar at The Langham Chicago

Known for their outstanding service, stunning interiors and unrivaled wellness retreat, The Langham Chicago excels at every aspect of a guest’s stay. City travellers will surely appreciate floor-to-ceiling windows which provide breath-taking views of the city skyline and Chicago River.

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 5-Star Hotels in the US:

image showing best 5-star hotels in the US

The top-rated alternative accommodation

The number one best alternative accommodation in the US is Stonehurst Place in Atlanta, Georgia.

The exterior of Stonehurst Place showcasing its historic architecture

Built in 1896 and steeped in history, Stonehurst Place offers a unique combination of impeccable preservation and modern amenities. Lavish sophistication is presented by beautiful mahogany furniture, gallery-quality art, marble bathrooms and cutting-edge technology.

Upon winning the award for best alternative accommodation, owner Barb Shadomy said: “A stay at Stonehurst Place is not to be missed, and we are thrilled travellers around the world feel the same way! Our guests trust trivago to provide unbiased recommendations and rankings, and we are pleased to again be recognised for our incredible service and guest satisfaction. As America’s top alternative accommodation, Stonehurst Place constantly raises the bar to deliver a guest experience reflective of the adage: life is about the journey, not just the destination.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Alternative Accommodation in the US:

image showing best alternative accommodation in the US

The top-rated chain hotels

The hotel chains with the best collective ratings across the US this year are Waldorf Astoria, Choice US and Hilton US.

The number one hotel of Waldorf Astoria in the US is Waldorf Astoria Chicago.

A room interior at the Waldorf Astoria Chicago

Known for its Parisian-inspired elegance in downtown’s Gold Coast neighborhood, Waldorf Astoria Chicago boasts apartment-style rooms, sensational spa, and seasonal and artisanal cuisine.

Tod Chambers, Managing Director, credits the team to the success: “The team at the Waldorf Astoria Chicago has worked very hard to create an unforgettable experience for our guests. From authentic interactions to discreet yet anticipatory service, the team has built an exclusive sanctuary in the heart of Chicago that is unmatched. This award helps validate their efforts.”

The top-rated hotel of the Choice US hotel chain is Comfort Suites Hartville.

The internal pool at Comfort Suites Hartville.

Opened just two years ago, Comfort Suites Hartville is known for its attentive staff service and cleanliness.

Judi Hammer, General Manager said: “Our hotel opened in May of 2015. Since the day we opened the doors our mission has been ‘To create an exceptional experience for every guest every time.’ I am blessed with an amazing staff who love our town and hotel and genuinely enjoy sharing both with our valued guests! Getting recognised for it would simply be icing on the cake.”

Finally, the number one hotel within the Hilton US is Embassy Suites by Hilton Springfield.

An outdoor seating area at Embassy Suites by Hilton Springfield

Located in the business district of Springfield, Embassy Suites by Hilton Springfield boasts proximity to many government and military agencies. Among other amenities, the hotel offers a complimentary shuttle that runs daily to the local metro station, for easy access to Washington D.C.

Congratulations to all the winners of this year’s trivago Awards!

It was a year of hard work and dedication, of attending to the little details, delivering on the promises, and going above and beyond whenever possible. But it paid off in the end. You provided exceptional experiences, and your guests took notice.

How does trivago determine the winning hotels?

Just as we aggregate hotel prices from across the web, we also aggregate guest reviews and ratings for a wide variety of amenities and services for all hotels that display prices on trivago. The reviews are then assigned an overall score by amenity or service category using an internally developed algorithm. The overall score is displayed on trivago, making it easy for travellers to compare amenities and services offered as they search for their ideal hotel. For the trivago Awards 2018, the hotel with the highest score in each awarded category is deemed the category winner. To ensure accuracy, a minimum of 20 reviews were required for award eligibility.

The result: A comprehensive list of the cream of the crop in hospitality, and prestige and recognition for the hardworking hoteliers behind the winning hotels.

Check out the winning hotels in Canada here, and if you’re a traveller who wants to find more inspiring stories and details about these hotels, visit Room5.