Browsing: Hospitality & Guest Experience

Get all the latest tips, tricks, and techniques for honing your hospitality and providing an exceptional guest experience.

According to Phocuswright, Europeans spend a lot on travel activities—approximately €38 billion is the figure cited. And the increasing number of Segway tours, museum walks, and pub crawls being touted throughout cities around the world demonstrates that many areas of the tourism industry are scrambling to reap a share of the revenue. How can the hospitality sector stake its own claim in this market? The telling statistic from Phocuswright proves that travel activities market is expanding. The growth can in part be attributed to the booming share economy, in which local hosts play an increasingly influential role in how travellers…

A couple of weeks ago, I left office life behind for a few days to make the most of a long weekend. While in the land of pumpkin jam and port wine, I had the pleasure of staying at a breathtaking B&B—for the second time around. Nestled in the hillsides of Portugal’s renowned Douro Valley, the oldest commercial wine region in the world, this B&B is something to behold. The view, the wine, the architecture. It’s all very striking.  But there’s something even more notable about this hotel: the hospitality. Perhaps that’s just the effect Portugal and its people have on you.…

Every month the trivago content team rejects hundreds of images submitted by hotel managers. Why? It’s two fold. First off, the photos fail to meet our quality standards. Secondly, it may sound cruel, but no image can be less damaging than a bad image. So instead of risking it, consult our simple tips for better hotel photos and learn how to upload photos to your trivago hotel profile that will not only be approved, they’ll sell your property. We’re using  the acronym CLEAR so that it’s easy to remember. Feel free to write it on a post-it note and tack…

Think back to the last major purchase you made. Perhaps it was a camera or new mobile. Maybe even a new car. Whatever it was, you probably didn’t buy it without seeing what it looks like first, from every angle. Chances are also pretty good that the product promoted with the best images held your attention the longest, perhaps right into the final stages of the buying process. So why should it be any different when it comes to travelers searching for their next hotel stay? It isn’t. In fact, after location and price, photos play the largest role in…