Get all the latest tips, tricks, and techniques for honing your hospitality and providing an exceptional guest experience.
Guest expectations are a moving target. To be able to meet them, let alone exceed them, hoteliers and all accommodation providers must always be innovating their offerings and updating their services. And yes, some hotel updates require months to complete and come at steep prices. But there are also always fast fixes that can take a hotel a long way on a tight budget. So even if you’re not currently able to redo all the bathrooms, for example, it’s still a good idea to do whatever you can now, today, to increase the perceived value of a stay at your property.…