Offer guests something special along with your hotel room. That’s the message coming through loud…

Guest expectations are a moving target. To be able to meet them, let alone exceed…

Part 2 of a two-part interview series with author, journalist, and luxury hospitality expert Rahim…

Part 1 of a two-part interview series with author, journalist, and luxury hospitality expert Rahim…

Is a 4-star hotel experience in Italy the same as a 4-star hotel experience in the US?

Looking for ways to boost efficiency while improving your guest experience?

Hotel guests love the comfort and little luxuries that a quality hotel stay can provide.…

The quality and availability of basic room amenities can make or break the guest experience. Give guests exactly what they want—only better.

“Luxury has to redefine itself to stay relevant. By 2022, two-thirds of luxury hospitality will…

Is a loyal hotel guest more valuable than a first-time hotel guest? Tricky question. The…