Get all the latest tips, tricks, and techniques for honing your hospitality and providing an exceptional guest experience.
The quality and availability of basic room amenities can make or break the guest experience. Give guests exactly what they want—only better.
“Luxury has to redefine itself to stay relevant. By 2022, two-thirds of luxury hospitality will…
Is a loyal hotel guest more valuable than a first-time hotel guest? Tricky question. The…
Does your hotel breakfast have all the right stuff to satisfy your guests?
Know your guests How well do you know your guests? What about the travelers who…
In travel, the business segment accounts for almost a third of the entire industry’s valuation. Business…
The Internet of Things. It refers to the wireless connections between things—devices, objects, vehicles, systems,…
Have you just returned from the Independent Hotel Show 2016, full of design inspiration from…
A surprise and delight approach to guest experience often has a bigger impact on reputation management than any…
Do you believe in love at first sight? You should. While I’m not here to…
Phocuswright, the travel industry’s leading research firm, has partnered with us to conduct a new study on hotels. If you run an independent hotel in the United Kingdom or the United States, your insights are especially essential to this research.
Would you please support us with this research by participating in a survey? You'll receive the results of the survey and an expert research report ($499/£379 value).