Get all the latest tips, tricks, and techniques for honing your hospitality and providing an exceptional guest experience.
Discover the 5 hotel trends that are having the biggest impact on the guest experience this year.
What are the best hotel amenities to offer your guests? The answer will depend entirely…
In the pursuit to provide the ultimate unique experience to travelers, hotel design has become…
Offer guests something special along with your hotel room. That’s the message coming through loud…
Guest expectations are a moving target. To be able to meet them, let alone exceed…
Part 2 of a two-part interview series with author, journalist, and luxury hospitality expert Rahim…
Part 1 of a two-part interview series with author, journalist, and luxury hospitality expert Rahim…
Is a 4-star hotel experience in Italy the same as a 4-star hotel experience in the US?
Looking for ways to boost efficiency while improving your guest experience?
Hotel guests love the comfort and little luxuries that a quality hotel stay can provide.…
Phocuswright, the travel industry’s leading research firm, has partnered with us to conduct a new study on hotels. If you run an independent hotel in the United Kingdom or the United States, your insights are especially essential to this research.
Would you please support us with this research by participating in a survey? You'll receive the results of the survey and an expert research report ($499/£379 value).