We’ve reviewed the data and tallied the scores, and it’s time to reveal the hotels that travellers consider to be the very best — the winners of the trivago Awards 2018.

The trivago Awards give hoteliers the chance to receive recognition for their hard work and dedication to providing exemplary guest experiences, and to highlight and publicise this achievement to a world of travellers.

In discussing the Awards, Johannes Thomas, Managing Director at trivago N.V., said: “As an independent source of hotel information with data on over 175 million guest reviews, we are well-positioned to identify the top-rated hotels that excel at delivering exceptional guest experiences. The trivago Awards give us the chance to recognise and honour the hard-working hoteliers behind these exemplary hotels, and we are thrilled to do so again this year.”

All winning hotels receive exclusive award-indicators (certificates to put on display, widgets for their websites and social media pages, and more) that can increase their visibility and guest appeal online and offline. And the single top hotel in each category also gets to take home a coveted trivago Awards trophy along with a winner’s badge for their hotel profile.

We applaud all the winning hotels for offering top-notch, top-rated guest experiences.

So, without further ado, let’s find out who the national winners in New Zealand are.

The top-rated hotels with the best value for money

This year, the hotel with the best value for money in New Zealand is Acorns Wellington in Wellington.

Hotel room of Acorns Wellington in New Zealand

Known for its proximity to Wellington International Airport, Acorns Wellington Bed and Breakfast offers three completely private and self-contained studios, thoughtfully designed with private entrances and courtyards.

Emily Barrett had this to say about providing award-winning value: “We really love making our guests feel welcome and at ease and doing everything we can to make their stay in Wellington absolutely memorable. We help our guests enjoy Wellington like a local with lots of tips about where to go and what to do that most tourists don’t discover. That’s the advantage of staying at a B&B – the experience is more personal than a hotel and winning this trivago Award reaffirms how much our guests value this service.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Value for Money in New Zealand:

image showing best value for money accommodation in New Zealand

The top-rated 3-star hotels

This year, the number one 3-star hotel in New Zealand is Collingwood Manor in Nelson.

Exterior of Collingwood Manor in New Zealand

Known for their attention to detail, personal touches and here to help attitude, guests can’t say enough nice words about their stay at Collingwood Manor – particularly about attentive, welcoming and friendly hosts.

Owner Ray Bigden said: “Reviews and ratings are a great way to spread the word, and the formula that works for us is to be ourselves, and treat our guests the way we would expect to be treated, and realising that the small personal touches make all the difference for a memorable stay.

Art & music are amongst our passions, so if you want to listen to a record, browse through a book, enjoy the art surrounding you or sip a glass of wine on the veranda, Collingwood Manor won’t disappoint you.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 3-Star Hotels in New Zealand:

image showing best 3-star hotels in New Zealand

The top-rated 4-star hotels

This year, the number one 4-star hotel in New Zealand is King And Queen Hotel Suites in New Plymouth.

Hotel room of King And Queen Hotel Suites in New Zealand

The King And Queen boasts high standards of comfort, cutting edge architectural design and magnificent views. As the name would suggest, the range of suites are fit to sleep royalty. While some suits are decked out with European furnishings, others feature artwork from local Taranaki artists.

Upon winning the award for best 4-star hotel, General Manager, Daniel Fleming had this to say: “Winning the trivago Award is a real honour and privilege for the team. They work incredibly hard to go above and beyond for our guests on a day-to-day basis. We have a hotel to be proud of here in New Plymouth. It is a hotel that is a leader in the local market and up there with some of the best in the world. Being able to deliver a world class experience in a small regional town really exceeds expectations and leads to very satisfied guests. Taranaki recently was ranked as one of the top two destinations in the world by Lonely Planet. The trivago Award is the icing on the cake.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 4-Star Hotels in New Zealand:

image showing best 4-star hotels in New Zealand

The top-rated 5-star hotels                                                     

This year, the number one 5-star hotel in New Zealand is Millbrook Resort in Arrowtown.

The living area in a suite at the luxurious Millbrook Resort in Arrowtown

Nestled within unspoiled beauty of the Southern Alps but just 20 minutes outside Queenstown, Millbrook Resort offers luxury comfort in peaceful surroundings. Premium accommodation options range from studio rooms and cottages to fairway homes all complement the history and character of the Central Otago region. Oh, and when visiting, don’t forget to bring your golf-gear to exploit a 27-hole golf course!

Ciara Craig, Head of Marketing and Guest Experience at Millbrook Resort, had this to say: “As a five-star hotel and resort, we invest a lot of energy into perfecting every detail for our guests. ‘Good’ is not good enough for us, and our team works exceptionally hard to deliver an outstanding experience, every time. It is very rewarding when our guests express their satisfaction with our service, and receiving the trivago Award for best five-star hotel in New Zealand is the icing on the cake. We are extremely proud and honoured for our efforts to be recognised in this way.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 5-Star Hotels in New Zealand:

image showing best 5-star hotels in New Zealand

The top-rated alternative accommodation

This year, the number one best alternative accommodation in New Zealand is Bluestone on George in Dunedin.

Hotel room of Bluestone on George in New Zealand

Situated in the centre of Dunedin City, the Bluestone on George has been designed to be sympathetic to Dunedin’s historic cityscape and offers a perfect blend of style & comfort.

On being an award-winning accommodation owner Neville Butcher said:  “A trivago Award for us is the pinnacle of all web based ratings and review awards, and will be treasured by staff for the depth and integrity that they display. We are so grateful to all the guests that take the time to review us, as we do not instigate reviews, but choose to spend our time doing the basics well and providing the best possible guest experience. A great stay is not measured by any one thing or a point in time, but rather a great list that our team work tirelessly on every day in every part of the business to ensure we meet and preferably exceed our guests’ expectations. Our high standard of cleaning, well maintained building and chattels, manicured and well-kept garden settings, great location and views, great service and support, are just a few of the regular comments that guest make, and these are well appreciated as they help to keep us all motivated.“

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Alternative Accommodation in New Zealand:

image showing the best alternative accommodation in New Zealand

Congratulations to all the winners of this year’s trivago Awards!

It was a year of hard work and dedication, of attending to the little details, delivering on the promises, and going above and beyond whenever possible. But it paid off in the end. You provided exceptional experiences, and your guests took notice.

How does trivago determine the winning hotels?

Just as we aggregate hotel prices from across the web, we also aggregate guest reviews and ratings for a wide variety of amenities and services for all hotels that display prices on trivago. The reviews are then assigned an overall score by amenity or service category using an internally developed algorithm. The overall score is displayed on trivago, making it easy for travellers to compare amenities and services offered as they search for their ideal hotel. For the trivago Awards 2018, the hotel with the highest score in each awarded category is deemed the category winner. To ensure accuracy, a minimum of 20 reviews were required for award eligibility.

The result: A comprehensive list of the cream of the crop in hospitality, and prestige and recognition for the hardworking hoteliers behind the winning hotels.

Check out the winning hotels in Australia here, and if you’re a traveller who wants to find more inspiring stories and details about these hotels, visit Room5.



Lenka Trckova

Lenka is a member of trivago’s Industry Management team for English-speaking markets. She grew up in a family of entrepreneurs and studied marketing communication and business management in the Czech Republic. She joined trivago to pursue her passion for the hospitality industry and is focused on supporting hoteliers to reach their online potential through marketing and technology.

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